COVID-19 Guidance for Travellers
Last updated: November 20, 2020
Guidance for Travellers
At this time, Destination Canada is committed to providing accurate information for travellers in Canada. In future, this information may also extend to travellers from outside of the country. We have consolidated links to sites about COVID-19 below, so you can easily access the resources you need to make informed travel decisions.
Who Can Travel to Canada?
For an up-to-date list of who is permitted to enter Canada, visit the Government of Canada website.
Government of Canada and WHO information
The Canada/U.S. border is closed to all non-essential travel, but remains open for the shipment of goods and key supplies. The latest border information is here.
- The latest Government of Canada information for travel is here.
- The latest World Health Organization (WHO) information is here.
Prevention and Planning
The Public Health Agency of Canada (PHAC) is actively monitoring the current outbreak of COVID-19 (coronavirus). You can find preventative information here on the PHAC’s website or call the Health Canada COVID-19 information line at 1-833-784-4397 with further questions.
Travellers to Canada and in Canada are encouraged to read the Public Health Agency of Canada (PHAC) travel health notices here.
For the latest official government of Canada updates on travel restrictions, please visit the PHAC website.
Flights and Border Services
Effective November 21, 2020, all travellers returning or travelling to Canada must submit their information digitally through the ArriveCAN app or website, providing basic traveller information, their quarantine plan and a self-assessment of COVID-19 symptoms.
Travellers entering Canada by air will be required to show their ArriveCAN receipt to their airline carrier in order to board their flight to Canada. Travellers who do not submit the required information could be denied boarding or be subject to fines.
Travellers entering Canada by land or marine are strongly encouraged to use the ArriveCAN app or website to provide this same information. Travellers who don’t use the ArriveCAN app or website to submit their information before entering Canada will be required to call the toll-free number (1-833-641-0343) on a daily basis throughout their quarantine or isolation period to provide their post-border information.
Please note: the border remains closed to all non-essential travel.
Effective April 20, 2020, all air passengers departing or arriving via any Canadian airport will be required to have a non-medical mask or face covering to cover their mouth and nose during travel. Learn more on the Transport Canada website.
- Information about procedures at the Vancouver International Airport (YVR) is here.
- Information about procedures at the Calgary International Airport (YYC) is here.
- Information about procedures at the Edmonton International Airport (YEG) is here.
- Information about procedures at Toronto’s Pearson airport (YYZ) is here.
- Information about procedures at Montreal’s Trudeau airport (YUL) is here.
- Air Canada (and Air Canada Rouge) has issued a response to COVID-19 here.
- WestJet has issued a response to COVID-19 here.
- Air Transat has issued a response to COVID-19 here.
- Swoop has issued a response to COVID-19 here.
- Porter has issued a response to COVID-19 here.
On May 29, 2020, the Government of Canada re-evaluated the cruise ship deferment. Cruise ships with a capacity of over 100 persons are not able to operate until October 31, 2020. All passenger vessels that may not fall into this categorization are required to follow provincial, territorial, local and regional health authority requirements to resume operation. For other specifics around passenger vessels carrying over 12 persons, Arctic coastal water restrictions or any other up-to-date information, visit the Transport Canada website.
If you had planned to travel to Canada as a part of a cruise, we urge you to contact your cruise line for the latest information on cancellations, changes, or other relevant information.
VIA Rail Canada is monitoring the situation and is posting their latest information here.
Rocky Mountaineer is monitoring the situation and is posting their latest information here.
The Hotel Association of Canada is updating their information here.
Events and Conferences
If you’re travelling to Canada for an upcoming conference or event, we recommend contacting your event organizer and host venue for the most up-to-date details.
Further information for our Business Events industry partners can be found here.
How to Stay Healthy
The World Health Organization recommends that individuals:
- Frequently clean hands by using alcohol-based hand rub or soap and water
- When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – throw the tissue away immediately and wash hands
- Avoid touching your eyes, nose and mouth
- Avoid close contact with anyone who has a fever and cough
- Anyone concerned that they may have been exposed to, or are experiencing symptoms of the novel coronavirus, should contact their primary care provider, local public health office, or for non-emergency situations only, call 8-1-1, or for 7-1-1 for the deaf or hard of hearing.
- The Public Health Agency of Canada has a COVID-19 information line at: 1-833-784-4397.
- Call the Health Canada COVID-19 information line: 1-833-784-4397. Interpretation services are available in multiple languages. Or email: firstname.lastname@example.org
- Visit the Public Health Agency of Canada (PHAC)’s website for the latest update on COVID-19.
- Follow Canada’s Chief Public Health Officer, Dr. Theresa Tam, on Twitter: @CPHO_Canada